Refund and Returns Policy

At The Hardware BV Ltd, we strive to provide high-quality wholesale electronics. If you are not satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Eligibility

We accept returns under the following conditions:

Items must be returned within 14 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
Returns require a valid proof of purchase (invoice or order confirmation).

2. Non-Returnable Items

The following items are not eligible for return:

Items sold as final sale or clearance.
Customized or special-order products.
Damaged items due to misuse or improper handling.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days back to the original payment method.
Shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer unless the return is due to our error.

4. Exchanges

We offer exchanges only for defective or damaged items.
If you received a faulty product, contact us within 48 hours of delivery for a replacement.

5. How to Initiate a Return

To request a return or refund, please contact us at:

📧 Email: info@thehardwarebv.com

Include your order number, product details, and reason for return in your email. We will provide further instructions on how to return your item.